FAQ

Getting started
  • What information will I need to provide and what documents will I need to bring along for opening an investment account?
  • Documents

    • Such as a utility bill or bank statement of no more than three months old.

    If your current employer is an SFC licensee, please also bring along with you a consent letter.

    Information

    • Taxpayer identification number (TIN) of your tax residency

    • Bank details for receiving redemption proceeds

    Opening an account

    Please contact us for scheduling an appointment by calling our Fidelity Investor Hotline at (852) 2629 2629 between 9am - 6pm (Hong Kong time) from Monday to Friday.

    Contact us

  • Can I open an investment account without visiting the Fidelity Investor Centre in person?
  • Yes, you may send us the below documents by post for opening a Personal Investing account:

    • 1. Completed Account Application Form & Client Agreement
    • 2. Copy of your Hong Kong Permanent Identity Card
    • 3. Original address proof
      • Such as a utility bill or bank statement of no more than three months old.

      • You may label "Return" on your address proof if you would like us to return the original copy of it.

    • 4. Cheque drawn on an account with a Hong Kong-licensed bank
      • A minimum of HK$20,000 or equivalent

        • Each cheque must be of no less than HK$10,000 or equivalent

      • Same signature(s) as the ones on the Account Application Form & Client Agreement

        Please contact us for more information as requirements may vary depending on your residency. You may reach us via our Fidelity Investor Hotline at (852) 2629 2629 between 9am - 6pm (Hong Kong time) from Monday to Friday.

    Unable to visit in person?

  • Can I open an investment account without making an initial deposit?
  • Yes, you can make an initial deposit after your account has been successfully opened. Note that this is only applicable if you visit our Investor Centre for account opening.

Placing a deal
  • When is the standard dealing cut-off time?
  • The standard dealing cut-off time is 5:00pm Hong Kong time with the exception of First State and BlackRock, which have a dealing cut off at 2:00 pm Hong Kong time.

  • Does dealing stop on public holidays?
  • Dealing for Fidelity Funds opens Monday through Friday with the exception of 25 December and 01 January. On Hong Kong public holidays (e.g., Lunar New Year and Ching Ming Festival) that fall on a week day, dealing stays open. Note that we will not have hotline service on Hong Kong public holidays but you may place dealing instructions online or via fax. For the avoidance of doubt, where incomplete, unclear, inaccurate or ambiguous dealing instructions / documentation are received on a Valuation Date which is not a Hong Kong Business Day, Fidelity Hong Kong reserves the right in its sole discretion to delay the processing of such instructions until the next Valuation Date which is a Hong Kong Business Day. Different dealing dates may apply for third-party funds depending on both the fund house and the fund.

  • Is there a bid-ask spread when I buy and sell funds?
  • No, there is no bid-ask spread when you subscribe or redeem funds. There is only one price, which is the net asset value (NAV).

  • What is the minimum amount I must invest in a fund?
  • For the majority of funds, you must invest at least US$2,500 or equivalent when making an initial investment. Thereafter, any top-up investment in the same fund must be at least US$1,000 or equivalent. For details, please contact us via our Fidelity Investor Hotline at (852) 2629 2629.

    Subscription Form

  • Is cash or third-party payment acceptable?
  • No, we don't accept cash or third-party payments. You may refer to Payment Method & Bank Details for more information. For any bank draft or cashier’s order, your bank must endorse the draft by stating the source of fund (i.e., the account holder) on the back of the draft.

    Subscription Form

  • How much is the subscription fee?
  • Subscription fee can vary between 0% and 3% and is subject to your Personal Investing account balance. Please refer to “Fees and pricing” for more information. The subscription fee for money market funds is 0%.

    Subscription Form

  • How much is the switching fee?
  • Switching fee can vary between 0% and 0.5% and is subject to your Personal Investing account balance. Please refer to “Fees and pricing” for more information. If you switch into money market funds, there will not be a fee.

    Switching Form

  • Do you charge more for third-party funds?
  • No. The charges (subscription, switching and redemption) for third-party funds are the same as those levied on our own funds. As charges vary depending on your Personal Investing account balance, you may refer to “Fees and pricing” or call our Fidelity Investor Hotline at (852) 2629 2629 for more information. Note that the ongoing charges, including the annual management fee, vary between funds. You may refer to the corresponding Product Key Facts for reference.

  • Will I be charged a switching fee when switching between different share classes of the same fund?
  • Yes, a switching fee applies when switching between different share classes of the same fund, except for money market funds.

    Switching Form

  • How much is the redemption fee?
  • There are no charges for redemption.

    Redemption Form

  • Can I choose to redeem my investment in a currency other than the currency in which the fund is denominated?
  • Yes, you can choose to redeem your investment in any currency listed on the redemption form.

    Redemption Form

  • How long will it take to receive the proceeds from my redemption?
  • Generally speaking, it takes three business days from the dealing date to remit the proceeds from the sale of our funds. Note that there are a few exceptions where it may take five business days from the dealing date to settle the payment.

  • How long does it take to settle dealing instructions?
  • You should normally allow up to four business days before further switching, selling or redeeming units after a purchase or subscription.

  • If I am no longer a member of Fidelity retirement scheme but still have a Fidelity Personal Investing account, am I still eligible for fee discounts?
  • Yes, you will still be eligible for fee discounts after you leave the Fidelity retirement scheme, but only for your existing Fidelity Personal Investing account.

Managing your Monthly Investment Plan
  • How long does it take to set up a Monthly Investment Plan?
  • It normally takes around four to six weeks after we receive your application. A confirmation letter will be sent to you after the plan has been successfully set up.

    Existing Personal Investing client: Monthly Investment Plan Application Form

    New Personal Investing client: Account Application Form & Client Agreement

  • What is the minimum monthly amount I need to invest in my Monthly Investment Plan?
  • It is HK$1,000 per fund per month.

  • Can I make changes to my Monthly Investment Plan?
  • Yes, you may change your Monthly Investment Plan. The cut-off time for change instructions is normally at 5:00pm (Hong Kong time), four business days prior to the 8th calendar day (or the next business day if it is a Hong Kong bank holiday) of each calendar month, and your investment will normally be invested on the same day.

    Change of Monthly Investment Plan Form

  • How do I nominate another bank account for my monthly contribution?
  • You may complete the Direct Debit Authorisation Form and fax it to (852) 2629 6088 or post it to the address below:

    FIL Investment Management (Hong Kong) Limited

    Level 21 Two Pacific Place

    88 Queensway Admiralty

    Hong Kong

    Attn: Retail Operations

  • How can I change the limit of my direct debit authorisation?
  • You may either notify your bank or submit the Direct Debit Authorisation Form. It generally takes one to two weeks and four to six weeks respectively for the new arrangement to take effect.

  • Do my monthly contributions stop automatically when I redeem my current holdings, or vice versa?
  • No, stopping monthly contribution and redeeming current investment holdings involve different instructions.

  • Are there any surcharges if I miss monthly payments?
  • No, there are no surcharges for missing payments from us. However, surcharges might be imposed by your bank for being unable to process the direct debit claim. In addition, the deal will be cancelled and you will be notified of the cancellation. Furthermore, your Monthly Investment Plan will be cancelled if your direct debit claim is returned unpaid three times in a row.

  • Are there any surcharges if my Monthly Investment Plan is cancelled?
  • No, you can cancel your Monthly Investment Plan any time without surcharges, as there is no minimum investment period imposed. Simply fax in your termination instructions or call us via our Fidelity Investor Hotline at (852) 2629 2629 between 9am - 6pm (Hong Kong time) from Monday to Friday.

  • Are there circumstances in which my Monthly Investment Plan would be automatically cancelled?
  • Yes, your Monthly Investment Plan would be cancelled under the following three circumstances:

    • Your direct debit claim is returned unpaid three times in row; or

    • Your bank account is closed; or

    • Your direct debit authorisation is cancelled.

Using online services
  • How do I gain access to my Fidelity online account?
  • You may start by activating your account here.

  • I have forgotten my login details. How do I regain my online access?
  • You may retrieve your login details by clicking here.

  • I already have online access to my Fidelity retirement scheme account. Is reactivation needed for online access to my Personal Investing account?
  • No, you don't need to reactivate your account. Simply log into your online account and click the link "Enable online access to Personal Investments Accounts" on your account home page. If you understand and agree to the “Terms and Conditions for Personal Investments Accounts”, you may press “Continue”. All of your accounts with Fidelity will be shown on your screen.

Managing your account information
  • How do I change the bank account I use to receive redemption proceeds?
  • You can change your bank account for receiving proceeds by filling out the Repayment Mandate Form and returning it to us by fax. Upon receipt of your instructions, we may contact you if further information or clarification is required.

  • Do I need to provide correspondent bank details?
  • It is optional. If you wish to do so, you may visit your bank (beneficiary bank) to acquire the details.

  • Do I have to provide bank details such as the SWIFT code and other applicable bank codes?
  • Yes. The SWIFT code is required for foreign currency telegraphic transfer.

  • What is “Other Bank Code Type” and do I need to fill out this field?
  • It is required only if the proceeds are to be paid to a foreign country. For instance, the BSB serves to locate the beneficiary bank and branch of the account in Australia.

  • How do I change my personal particulars?
  • You can change your personal particulars via the following channels:

    • Change of Particulars Form

      • Fax: (852) 2629 6088

      • Post:


        FIL Investment Management (Hong Kong) Limited


        Level 21 Two Pacific Place


        88 Queensway Admiralty


        Hong Kong


        Attn: Retail Operations

    • Fidelity Online

      • Email and address

    • Fidelity Investor Hotline (852) 2629 2629

      • Email and phone numbers

Others
  • Can I trade stocks with my Fidelity personal investment account?
  • No, we do not currently offer stock trading as one of our services.

  • Do you offer stock brokerage services, like Fidelity in the US?
  • No; we only operate a mutual funds platform.

  • I have an account at Fidelity in the US. Can I obtain a Medallion Signature Guarantee from you?
  • No; we do not have the capacity to offer such guarantees.

  • Can I open a Fidelity US account via your Hong Kong office?
  • No, we cannot assist you with opening an account with Fidelity US, as Fidelity Hong Kong is a separate company.

  • Can I open an investment account for my children in their names and fund it through my bank account?
  • No; you can only make payments into an investment account under your own name. But you can open and fund a joint investment account with your son or daughter of 18 years or older.

Top FAQs
  • What is Default Investment Strategy (“DIS”) and how does it impact me?
  • You can click here for more details of Default Investment Strategy.

  • How can I change the allocation of my current holdings and/or the fund choice(s) for my future contributions?
  • You can change your allocation / fund choice(s) via the following channels:

    Please note that the dealing cut-off time for fund switching is 4p.m. (HK time) on a business day

  • I have changed jobs a number of times and now have a few MPF personal accounts with different MPF schemes. What options do I have and how can I better manage these accounts?
  • When you change jobs, there are three options to manage your benefits:

    a. retain your MPF benefits in a personal account with your former scheme trustee; or

    b. have them transferred to your new employer's scheme; or

    c. transfer to another MPF scheme of your own choice

    For easier management, you may consider consolidating your various personal accounts into one. You can refer to the Asset Consolidation Guide or request an Asset Consolidation Pack from the Fidelity Investor Hotline on (852) 2629 2629.

  • What should I do if I prefer to retain my benefits in Fidelity MPF Scheme after the termination of employment?
  • You can indicate your instruction by completing the Scheme Member’s Request for Fund Transfer Form and return it to our scheme trustee. Or, if you do not inform us of your election within 3 months from the date our scheme trustee receive the termination notice, we will rollover your benefits to a Personal Account and keep invested according to the MPF regulations.

  • How can I activate my internet services after the Fidelity MPF account has been set up?
  • To activate your online services, you are required to create your own Username and Password online by the following steps:

    1. Click “Activate

    2. Select “Identity Type”, enter “Related Identity Number” and the “Last 4 digits of your mobile number” to verify Identity.

    3. Enter your “Verification Code” sent to your mobile.

    4. Create your new “Username” and “Password”.

  • How can I change my personal particulars, such as correspondence address, telephone number and email address to have the updated MPF messages?
  • Upon any change of your personal particulars, please update it via the following channels:

Getting started
  • Do I need to join an MPF scheme?
  • If you are an employee or self-employed person aged between 18 and 65, and normally living and working in Hong Kong, you are required to join an MPF scheme. However, there are exceptions for:

    • Domestic employees

    • Self-employed hawkers

    • People covered by statutory pension or provident fund schemes, such as civil servants and subsidised or grant school teachers

    • Members of occupational retirement schemes, which are granted MPF exemption certificates

    • People from overseas who enter Hong Kong for employment for less than 13 months, or who are covered by overseas retirement schemes

    • Employees of the European Union Office of the European Commission in Hong Kong.

     

  • I am a part-time employee and work less than 10 hours each week. Does my employer need to enrol me into an MPF scheme?
  • If you have been employed for a continuous period of 60 days or more, you are covered by the MPF System regardless of the number of days and hours you work in a week. Your employer is required to enrol you in an MPF scheme.

  • I am employed in Hong Kong by a local employer, but spend half my time working abroad. Does my employer need to enrol me in an MPF scheme?
  • If your employer's company is registered in Hong Kong, and you and your employer has an employment contract under the jurisdiction of the Hong Kong Employment Ordinance, your employer is required to enrol you in an MPF scheme regardless of where you work.

  • When will my employer have to enrol me into an MPF scheme?
  • Your employer is required to enrol you into an MPF scheme within 60 days of employment.

  • If I have more than one job, does each of my employers have to enrol me into their MPF scheme?
  • Yes, each of your employers has to enrol you into their respective MPF scheme once you have been employed by them for a continuous period of 60 days or more.

  • As an employee, can I request my employer to enrol me in an MPF scheme of my choice?
  • Your employer is obligated to select an MPF scheme for you. You may present your views to your employer but the final decision on which MPF scheme you will join rests with your employer.

  • I retired at the age of 65 and have already received my lump-sum accrued MPF benefits. Do I need to enrol into a MPF scheme again if I re-join the workforce again?
  • No, MPF scheme covers employees who aged 18 to below 65 only. If you have reached age of 65, you do not have to enrol into a MPF scheme if you re-join the workforce.

Making contributions
  • What does “relevant income” mean and what does it have to do with my MPF account?
  • “Relevant income” is defined as your cash income (including commissions, housing allowances, housing benefits and bonuses etc.) but excluding severance payments and long-service payments under the Employment Ordinance. If you are an MPF member, your monthly contribution will be based on your relevant income.

  • How do I know whether my employer has made contributions to my scheme trustee?
  • After making payment of mandatory contributions to the scheme trustee, your employer must provide you with a "Pay Record" within 7 working days.

    Information on your pay record should include your relevant income, the amount of contributions (both employer and employee) made to the scheme trustee, and the date of such payment.


    You may also check the contribution record and other account information via:

    • Fidelity Online

    • Fidelity Investor Hotline (852) 2629 2629

    • Fidelity Mobile

  • If I do not specify my investment choices in the MPF membership enrolment form, what will happen to my contributions?
  • If you are a Fidelity MPF member, the scheme trustee will place your investments in a constituent fund in accordance with the Default Arrangement as set out in the Principal Brochure for the Fidelity MPF scheme as at the date of your enrolment into the scheme.

  • Do I need to contribute if I do not earn much salary?
  • You are not required to make any mandatory contributions if your “relevant income” for a particular month is less than HK$7,100. However, your employer must still make the 5% mandatory contribution based on your relevant income.

    The current minimum and maximum levels of “relevant income” that are subject to mandatory contribution requirement are HK$7,100 and HK$30,000*, respectively.

    *The minimum and maximum relevant income level may be changed from time to time by the Mandatory Provident Fund Schemes Authority (MPFA)

  • Can I make additional contributions on top of mandatory contributions?
  • Yes. Such contributions are called voluntary contributions, and which are subject to the governing rules of your scheme. You can request your employer to help deduct the voluntary contributions from your payroll.

    Alternatively, you may consider opening a Special Voluntary Contribution Account to make additional contribution without your employer's participation in the process. For more details, you may refer to our Special Voluntary Contribution Guide.

     

Switching and Investment
  • What is Default Investment Strategy (“DIS”) and how does it impact me?
  • You can click here for more details of Default Investment Strategy.

  • How can I change the allocation of my current holdings and/or the fund choice(s) for my future contributions?
  • You can change your allocation / fund choice(s) via the following channels:

    Please note that the dealing cut-off time for fund switching is 4p.m. (HK time) on a business day

  • What is the difference between “Asset Switching” and “Contribution Re-direction”?
  • Asset Switching” means changing the investment allocation of all or part of your existing asset holdings in your MPF account, while leaving the investment allocation of future contributions or transfer-in assets among constituent funds unchanged.

    Contribution Re-direction” refers to changing the investment allocation of future contributions or transfer-in assets, while leaving existing investments unchanged.

  • How long does it take for processing the investment switching?
  • The dealing cut-off time for fund switching is 4p.m. (HK time) on a business day. Any asset switching instruction submitted before the cut-off time will be processed using the fund prices as at the same business day.

    While for contribution re-direction, the instruction will become effective after it is processed by the scheme trustee.

  • Is there any fee incurred for Asset Switching / Contribution Re-direction? How many times can I place investment switching instruction each year?
  • No, there are no charges and limit for the times of placing investment switching instruction each year.

  • How can I get information about the constituent funds provided by Fidelity MPF?
  • You may refer to the Principal Brochure of Fidelity MPF Scheme and Monthly Investment Report for more details.

  • Where can I find the management fees and ongoing charges of the constituent funds in Fidelity MPF Scheme?
  • You can refer to our Principal Brochure of Fidelity MPF scheme or call our Fidelity Investor Hotline (852) 2629 2629 for more details.

Consolidating MPF Accounts
  • I have changed jobs a number of times and now have a few MPF personal accounts with different MPF schemes. What options do I have and how can I better manage these accounts?
  • When you change jobs, there are three options to manage your benefits:

    a. retain your MPF benefits in a personal account with your former scheme trustee; or

    b. have them transferred to your new employer's scheme; or

    c. transfer to another MPF scheme of your own choice

    For easier management, you may consider consolidating your various personal accounts into one. You can refer to the Asset Consolidation Guide or request an Asset Consolidation Pack from the Fidelity Investor Hotline on (852) 2629 2629.

  • What is a Personal Account?
  • “Personal account” accrues the MPF benefits derived from a scheme member’s previous employment or self-employment; and/or the MPF benefits (employee’s part) transferred from a scheme member’s contribution account under current employment by exercising the transfer right under Employee Choice Arrangement. New contributions are not held in this account.

  • If I forget how many MPF personal accounts I have, what can I do?
  • The Mandatory Provident Fund Schemes Authority (MPFA) maintains a centralised database of members' personal accounts. Simply download the form via the MPFA website and follow the required steps, you will then have the relevant details.

  • Can I transfer my contribution account of current employer from current scheme to another service provider?
  • The Employee Choice Arrangement (ECA) has been launched on 1 November 2012. Employees can transfer the MPF accrued benefits (i.e. the accumulated contributions and investment returns) derived from the employee mandatory contributions to a scheme of their choice (new scheme). Such transfers can be carried out on a lump-sum basis once every calendar year#.

    #Calendar year refers to the period from 1 January to 31 December in any given year

  • What should I consider before consolidating my MPF accounts?
  • Before the transfer, you are required to be aware of the following points:

    a. If you are currently investing in a guaranteed fund, your transfer instruction may cause some or all of guarantee conditions not being satisfied, thus affecting your entitlement to (or loss of) the guarantee. For more details, please check the Principal Brochure of your original scheme or consult your original scheme trustee.

    b. During the process of transfer, the accrued benefits are first cashed out by the original approved scheme trustee and then transferred to the new scheme trustee for re-investment. There may be risk of a “sell low, buy high” scenario during investment time lag which is roughly 1-2 weeks.

    c. The processing time normally takes 2-3 weeks.

    d. Please ensure that you have read the Principal Brochure of Fidelity MPF scheme and related documents of the scheme before you make any investment decision.

  • Are there any fees and charges for consolidating my MPF accounts into Fidelity MPF?
  • No. There are no fees and charges for handling the consolidation of your MPF account into Fidelity MPF. However, after the consolidation, your investments in Fidelity MPF funds will be subject to fee and charges as stated in the Principal Brochure of the Fidelity MPF Scheme. The fees and charges will only be applied when the asset consolidation is completed and invested into the Fidelity MPF funds.

  • How do I know whether my account consolidating to Fidelity MPF has been completed?
  • A “Transfer Confirmation” will be sent to your registered address upon completion of the instruction. You can also call the Fidelity Investor Hotline (852) 2629 2629 or login to your online account to check the status of your fund transfer-in request.

  • What is the postal address for submitting the consolidating form?
  • If you consolidate your MPF assets into Fidelity, please post the relevant completed form to the below address of our scheme trustee:

    Member Services
    Fund Services Hong Kong
    HSBC Institutional Trust Services (Asia) Limited
    P.O. Box 73448, Kowloon Central Post Office, Hong Kong

Special Voluntary Contributions
  • What is a Special Voluntary Contribution Account (SVC)?
  • Member is optional to make special voluntary contribution as part of your future retirement assets. Please click here for details.

  • Who can apply for a Special Voluntary Contribution Account?
  • The Special Voluntary Contribution Account is available to relevant employees as defined under Mandatory Provident Fund Schemes Ordinance and existing ORSO scheme members or MPF scheme members.

  • What is the minimum amount I must invest in my Special Voluntary Contribution Account?
  • If you choose to make monthly contributions in your Special Voluntary Contribution Account, the minimum initial investment is HK$500 per month. If you choose to make a lump sum payment, the minimum contribution is HK$1,000.

  • Do I need to pay subscription, switching or redemption fees in my Special Voluntary Contribution Account?
  • Your Special Voluntary Contribution Account does not charge subscription or switching fees. However, after the contribution, your investments in Fidelity MPF constituent funds will be subject to fee and charges as stated in the Principal Brochure.

  • How can I withdraw my accrued benefit in my Special Voluntary Contribution Account?
  • You can complete the " Special Voluntary Contribution Account Withdrawal / Account Termination Form " and return the completed form via fax at (852)3409 2638 or by post to the address of the scheme trustee as follows:

    Member Services
    Fund Services Hong Kong
    HSBC Institutional Trust Services (Asia) Limited
    P.O. Box 73448, Kowloon Central Post Office, Hong Kong

  • If I want to redeem all my holdings from my Special Voluntary Contribution Account, will my account be automatically closed?
  • If a Special Voluntary Contribution Account has not had any holdings for a continuous period of 12 months, it may be closed at scheme trustee’s discretion.

  • Can I retain my Special Voluntary Contribution Account in Fidelity MPF scheme after I leave my current employment? Will there be any charges?
  • You can keep your Special Voluntary Contribution Account within the Fidelity MPF scheme after you leave your employment. There are no charges related to this. However, your investments in Fidelity MPF constituent funds will be subject to fee and charges as stated in the Principal Brochure.

Termination and Withdrawal
  • What should I do if I prefer to retain my benefits in Fidelity MPF Scheme after the termination of employment?
  • You can indicate your instruction by completing the Scheme Member’s Request for Fund Transfer Form and return it to our scheme trustee. Or, if you do not inform us of your election within 3 months from the date our scheme trustee receive the termination notice, we will rollover your benefits to a Personal Account and keep invested according to the MPF regulations.

  • How can I arrange my accrued benefits derived from my voluntary contribution after the termination of employment?
  • There are three options for the arrangement:

    • Handle in the same way as those derived from Mandatory Contribution, or

    • Withdraw in accordance with the governing rules of the original scheme by transferring all the accrued benefits derived from Voluntary Contributions in units to a Special Voluntary Contribution Account in Fidelity, or

    • Receive the payment of the accrued benefits derived from Voluntary Contributions either by cheque or depositing directly in the bank account

  • When can I withdraw my MPF accrued benefits derived from mandatory contributions?
  • You are eligible to withdraw your MPF accrued benefits when you reach the normal age of retirement at 65. The MPF benefits may be withdrawn earlier under any of the following circumstances:

    • Early retirement at age 60

    • Total incapacity

    • Death

    • Terminal illness

    • Permanent departure from Hong Kong (this can only be made once in a lifetime)

    • a small balance of $5,000 or less, and as at the date of the claim, at least 12 months have elapsed since the latest contribution day

    •  

  • How do I withdraw my accrued benefits derived from mandatory contributions from Fidelity MPF?
  • You must complete the claim form and submit the required documents (quoted on the form) to the scheme trustee as stated below:

    Member Services
    Fund Services Hong Kong
    HSBC Institutional Trust Services (Asia) Limited
    P.O. Box 73448, Kowloon Central Post Office, Hong Kong

    You can complete the appropriate claim form which is applicable to different grounds:

    a. Claim Form for Payment of Accrued Benefits on Ground of Attaining the Retirement Age of 65 or Early Retirement

     or;

    b. Claim Form for Payment of Accrued Benefits on Ground of Permanent Departure From Hong Kong / Total Incapacity / Terminal Illness / Small Balance / Death

    You can also contact the Fidelity Investor Hotline on (852) 2629 2629 and have a copy sent to you by post.

  • When will I receive the payment after submission of the claim?
  • After our scheme trustee, HSBC Institutional Trust Services (Asia) Limited, receive the completed claim form and the required documents, the payment can be completed within 1 month.

  • I have withdrawn my MPF accrued benefits at the age of 60 on the ground of early retirement already. Can I be employed again later?
  • Yes. However, if you are below the age of 65 and work again, your new employer is required to enrol you into an MPF scheme when you have been employed for 60 days or more. You and your employer will have to make MPF contributions.

  • If I want to withdraw the MPF benefits on the reason of Terminal illness, how to obtain the form “Certificate of a Person Having a Terminal Illness [MPF(S)-W(T)] “? Can I request the Chinese medicine practitioner to sign the certificate?
  • You can bring along the “Certificate of a Person Having a Terminal Illness” form for the medical practitioner who is registered under the Medical Registration Ordinance (Cap. 161) to fill in. Please note that you must submit your application within 12 months of the issuance of the certificate.

    The certificate can also be signed by a registered Chinese medicine practitioner who is registered under the Chinese Medicine Ordinance (Cap. 549). Please check with your Chinese medicine practitioner whether he/she is registered.

  • What are the major differences between “Total Incapacity” and “Terminal Illness”?
  • A scheme member who applies for early withdrawal of MPF benefits on the ground of “Total Incapacity” should have already ceased employment or self-employment in the particular kind of work that the scheme member was last engaged before becoming totally incapacitated.

    As for the ground of “Terminal Illness”, it refers to the fact that a doctor is of the opinion that the scheme member has an illness that is likely to reduce the member’s life expectancy to 12 months or less, for which the doctor has issued a medical certificate to the member. The member who applies for early withdrawal of MPF benefits on this ground can still be employed or self–employed.

  • Who can withdraw MPF accrued benefits by instalments?
  • With effect from 1 Feb 2016, MPF benefits can be withdrawn by instalments on the ground of:

    a. Attaining the retirement age of 65; or

    b. Early retirement (age 60-64)

    This arrangement is not applicable to other statutory reasons of withdrawal.

  • For early retirement claim, if I have submitted my statutory declaration form for the first instalment payment, do I need to re-submit the statutory declaration form for the subsequent payments?
  • No. If you have submitted the statutory declaration form once before, you only need to submit Claim Form For Payment of Accrued Benefits on ground of attaining the retirement age of 65 or early retirement [MPF(S)-W(R)] for the subsequent claims.

Long Service Payment or Severance Payment
  • By MPF ordinance, an employer can offset the Long Service Payment (LSP) / Severance Payment (SP) with the MPF accrued benefits derived from the employer’s contributions. How much of the MPF accrued benefits can be used for the offsetting?
  • The amount of offset from the member’s account (capped by accrued benefits derived from the employer portion only) in any case should not be more than the amount of LSP/SP paid to the members.

  • My employer wants to offset long service payment or severance payment against their contributions to my MPF account balances. Should they offset it against their mandatory MPF contributions or voluntary MPF contributions first?
  • Normally, long service payment or severance payment is offset against employer's voluntary MPF contributions first before mandatory MPF contributions. Any specific arrangements for offsetting must be agreed upon between your employer and the scheme trustee.

  • My employer’s mandatory MPF contributions and voluntary MPF contributions do not cover my long service payment or severance payment. Should my employer cover the difference?
  • If the accrued benefits vested from the employer’s contributions cannot fully offset the long service payment or severance payment, your employer must pay the outstanding balance to you.

  • Any special point to note for employers during offsetting procedure?
  • Please check with your scheme trustee on the estimation of employer’s balance under the employee’s MPF account and remember to ask your employee to acknowledge receipt of such long service payment / severance payment in writing to facilitate your application for offsetting with your scheme trustee.

  • As an employer, how long does it require to file an offsetting application to the scheme trustee?
  • Employers should do so as soon as possible, upon paying the long service payment / severance payment.

Website Services
  • What is e-Statement Service?
  • e-Statement Service reduces paper wastage by helping you go green in managing your statements and notices. Simply click and subscribe to Fidelity MPF e-Statement Service to stop receiving paper reports and start viewing your statements and notices conveniently in our website. You will also receive notifications (via email and/or SMS) upon the availability of the materials in our website.

  • How can I activate my internet services after the Fidelity MPF account has been set up?
  • To activate your online services, you are required to create your own Username and Password online by the following steps:

    1. Click “Activate

    2. Select “Identity Type”, enter “Related Identity Number” and the “Last 4 digits of your mobile number” to verify Identity.

    3. Enter your “Verification Code” sent to your mobile.

    4. Create your new “Username” and “Password”.

  • If I forgot my password and/or username, how can I re-activate my account?
  • Simply follow the steps below and you can re-activate the account:

    1. Click "Problem logging in /Forgot password"

    2. Select “Forgot Password/Online access suspended” and/or “Forgot Username”

    3. Select the “Identity type”,“ enter related identity number” and the Last 4 digits of your mobile number to verify Identity

    4. Enter the verification code sent to your mobile.

    5. Reset your password and/or input your username (the latter will be displayed if you have chosen ‘Forgot Username’)

  • I cannot receive the one time password by SMS (my mobile phone number is changed), what can I do?
  • Please contact the Fidelity Investor Hotline (852) 2629 2629 for further assistance during office hour.

  • What functions are available through Fidelity Online services?
  • You can manage your account via the following online services:

    • Check your account balance, transaction history and benefit entitlement

    • Download the Member Benefit Statement or latest 12 months Member Account Statement

    • Update your contact details to our scheme trustee

    • Manage your investment choices (if required).

    •  

  • How secure are Fidelity online services?
  • Fidelity online services incorporate powerful electronic security measures, using industry-standard encryption technology and additional measures that Fidelity takes, to protect your data. These include:

    • 128-bit Secure Sockets Layer (SSL) encryption technology

    • Disabled online services access after 3 consecutive and unsuccessful login attempts

    • Automatic log out after 10 minutes of inactivity.

Hotline and Phone PIN
  • I forgot my Phone PIN (Personal Identification Number), how can I get a new one?
  • You can contact our Client Services Officers at Fidelity Investor Hotline (852) 2629 2629 for assistance. Alternatively, you may also request the Phone PIN via the telephone system by pressing “2” and “3” after language selection, a new Phone PIN will be posted to your registered address when you completed the steps.

  • What is the Phone User ID?
  • Your “Phone User ID” is the first 6 digits of your HKID card number or passport number (if you do not have a HKID card number).

  • What functions are available in your telephone system?
  • You may check your account balance and fund price, request the form etc. Please refer to the User Guide for details.

Managing Your MPF Account
  • What is the relationship between FIL Investment Management (Hong Kong) Limited and HSBC Institutional Trust Services (Asia) Limited?
  • FIL Investment Management (Hong Kong) Limited (“FIL”) is the Investment Manager while HSBC Institutional Trust Services (Asia) Limited (“HSBC”) is appointed as the Trustee, Custodian and Administrator for the scheme. FIL and HSBC are two different entities.

  • How can I change my personal particulars, such as correspondence address, telephone number and email address to have the updated MPF messages?
  • Upon any change of your personal particulars, please update it via the following channels:

  • How can I check my monthly statements and Member Benefit Statement?
  • Our scheme trustee will mail you the Member Benefit Statement annually within 3 months after the financial year end (i.e. 31 Dec). You may also obtain your Member Benefit Statement and Member Account Statement via Fidelity Online or Fidelity Investor Hotline on (852) 2629 2629.

  • Where can I get the forms from Fidelity?
  • You can visit our Fidelity Website to download the forms. Alternatively, you may call our Fidelity Investor Hotline on (852) 2629 2629 during office hour for further assistance.

Managing tax issues
  • Do I need to pay tax on my MPF accrued benefits when I come to withdraw them?
  • The accrued benefits derived from the following contributions are tax free:

    • Employee mandatory contributions

    • Your employer's mandatory contributions

    However, your accrued benefits derived by the employer's voluntary contributions during the cessation of employment may be subject to tax. Please ask your employer for details.

  • Are my MPF contributions tax deductible?
  • Under the provisions of the Inland Revenue Ordinance (IRO), mandatory contributions to MPF schemes are deductible in computing your assessable income as an employee or assessable profits as a self-employed person's own contribution. All contributions other than mandatory contributions are voluntary and are not deductible. The maximum deduction for each year of assessment is:

    Year of assessment Maximum deduction
    ($)
    2009/10 to 2011/12 12,000
    2012/13 14,500
    2013/14 15,000
    2014/15 17,500
    2015/16 18,000

Self Employed Person
  • When should I report my relevant income to the scheme trustee?
  • You are required to report your relevant income to the scheme trustee at the time of enrolment in order for your scheme trustee to ascertain the first level of mandatory contribution you need to make.

    If you remain to be self-employed, you are also required to report the relevant income for mandatory contribution at least 30 days before the end of each financial period of the scheme.

  • How often do I need to make mandatory contributions?
  • You can contribute on a monthly or yearly basis. If you choose to contribute on yearly basis, you should pay your mandatory contributions to the scheme trustee by the end of each financial year of the scheme. If you choose to contribute on monthly basis, you should pay your mandatory contributions to the scheme trustee on or before the end of each month.

  • How should I report my relevant income for contribution purposes?
  • You may report your relevant income by the options as follows:

    Options Details
    a The maximum level*of Relevant Income(i.e. HK$30,000 per month or HK$360,000 per annum)
    *The maximum relevant income level may be changed from time to time by the Mandatory Provident Fund Scheme Authority (MPFA)
    No income proof is needed.
    b Basic Allowance Use the basic allowance that is currently effective under the Inland Revenue Ordinance to calculate the relevant income.
    c Declaration Declare your relevant income to your scheme trustee.
  • How to make contribution to the Self-Employed Person Account?
  • Please contact Fidelity Investor Hotline (852) 2629 2629 for details.

  • How can I terminate the Self-Employed Person Account?
  • You need to complete the “Notice of Stop Contribution, Resume Contribution or Cessation of Being Self-Employed” and follow the instructions as shown on the Notice.

Managing your ORSO account
  • What is the Fidelity Advantage Portfolio Fund (“FAP”)?
  • The FAP is an umbrella fund governed by Hong Kong Law. The sub-funds of the FAP are designed for ORSO schemes and professional investors. The sub-funds include equity funds, lifecycle funds, bond funds, money market funds and third-party managed funds.

  • Who operates the Fidelity Advantage Portfolio Fund?
  • The Manager is FIL Investment Management (Hong Kong) Limited. The trustee, registrar and custodian is HSBC Institutional Trust Services (Asia) Limited.

  • My ORSO scheme invests in some but not all of the sub-funds of the Fidelity Advantage Portfolio Fund. Can I invest in the other sub-funds?
  • No, your employer decides which sub-funds are made available in your ORSO scheme for your selection.

  • What is the difference between Ordinary, Administration and Savings Class in the Fidelity Advantage Portfolio Fund?
  • If your employer uses HSBC Institutional Trust Services (Asia) Limited for member record keeping in the ORSO scheme, the units offered in your scheme may be Ordinary or Administration Class depending on the arrangement between your employer and HSBC Institutional Trust Services (Asia) Limited.

    Administration Class units carry an Administration Fee for the record keeping services provided by HSBC Institutional Trust Services (Asia) Limited. If your employer uses another party for member record keeping, only Ordinary Class may be offered in your scheme.

    Savings Class units are only available as a rollover service for ORSO scheme members who have terminated their employment with their employer but want to continue investing in the Fidelity Advantage Portfolio Fund.

  • How often will I receive my ORSO scheme member benefit statement?
  • This will depend on your ORSO scheme's financial year-end and your employer's arrangement with the ORSO scheme trustee. Please enquire with your employer.

  • Where can I get the fund price, performance and asset allocation for each fund under the ORSO scheme “Fidelity Advantage Portfolio Fund”?
  • You can find the monthly fund performance and quarterly asset allocation updates in Fund Performance and Prices and Monthly Investment Report for more details.

  • I joined the ORSO scheme after 1 December 2000, what happen to my vested ORSO benefits when I cease my current employment?
  • According to the MPF regulations, you are required to retain your Minimum MPF Benefit (MMB) into an MPF scheme under a Personal Account when you terminated your current employment.
    The remaining balance (after deducting the MMB) can then be either withdrawn as cash or rollover into:

    • The Fidelity Advantage Portfolio Fund Savings Class if you already have investment in the respective sub funds of the Fidelity Advantage Portfolio Fund, or

    • A Fidelity Personal Investments Account, or

    • A Fidelity MPF Special Voluntary Contribution Account, if you have a Fidelity MPF account currently.

  • How can I open the Fidelity Advantage Portfolio Fund - Savings Units account “SAV account”?
  • The Fidelity Advantage Portfolio Fund Savings Units account is available to qualified ORSO scheme members who are non-US citizen and elect to rollover their existing investment in the Fidelity Advantage Portfolio Fund.

    Please make an appointment with us via Fidelity Investor Hotline (852) 2629 2629 during office hours and bring the following documents for the account set up:

    a. Hong Kong Permanent Identity Card or Passport; and

    b. An original residential address proof (utility bills or bank statements) which is issued within the latest 3 months (Fidelity staff can certify your relevant documents at Fidelity Investor Centre) or a certified copy

    You may also refer to the Fidelity Rollover Services procedure guide for more information.

  • How long does the rollover process take?
  • In general, the processing time of rollover will take around 4-6 weeks after your last employment date and receipt of required documents in order by the scheme trustee.

    Upon completion of the rollover process, a Subscription Contract Note and/or Stock Transfer Confirmation will be sent to you by post for your reference.

  • When I rollover my ORSO assets to the Fidelity Advantage Portfolio Fund Savings Class, do I have to choose my investment fund options again?
  • No, once you have elected to rollover to the Fidelity Advantage Portfolio Fund (FAP), your existing FAP investment funds will be automatically switched from the Ordinary Units/Administration Units to the Savings Units.

    For example, if you invested in FAP Growth Fund (Administrative Class) under your retirement scheme, those fund units will be rolled over to FAP Growth Fund (Saving Class) after you elect the rollover option. Your original units in the Growth Fund will be redeemed and subscribed into the Growth Fund Savings Units on the same business day.

  • How can I change my fund portfolio in my Fidelity Advantage Portfolio Savings Class account?
  • Simply fax or post the completed "Switching Form - Savings Units" to our scheme trustee. Our scheme trustee will process your switching request on a same-day basis, if they receive your completed instruction by 12:00pm on a business day.

  • How can I withdraw money from my Fidelity Advantage Portfolio Savings Class account?
  • Simply fax or post the completed "Realisation Form-Savings Units" to our scheme trustee. Our scheme trustee will process your redemption request on a same-day basis, if they receive your completed instruction by 12:00pm on a business day.

Note: This FAQ is purely for information and reference purposes only. Please refer to the relevant rules and regulations of MPF, the Principal Brochure of the Fidelity MPF Scheme and/or the Explanatory Memorandum of the Fidelity Advantage Portfolio Fund for further details.