iCare reflects members’ understanding of their MPF accounts and MPF portfolio. The average score of 73.9 shows a comparatively lower level of understanding than that of awareness. Members are not fully aware of their MPF service providers, or the rights and obligations of employers and employees.

  • Only 9% of members were fully aware of the rights and obligations of the MPF service providers, the employers and the employees

  • 33% did not consider MPF as part of their assets

  • 14% did not understand the benefits of consolidating their MPF accounts

  • 43% did not think did not think MPF planning was important for retirement planning

  • iKnow


    iKnow indicates members' awareness of their MPF accounts.

  • iControl


    iControl shows the level of engagement and proactivity members demonstrate when managing their MPF accounts.