iKnow indicates members’ awareness of their MPF accounts. The average score for this is 82.6, which shows that most members have a good understanding of their MPF investment portfolio, but lack the following ways.

  • 1 of out of 8 members did not know the number of MPF accounts they currently hold

  • 9% of members did not know their MPF service providers

  • 44% did not know the performance of their MPF investments

  • Around 8% did not know the number of fund choices in their accrued benefits

  • iCare


    iCare reflects members’ understanding of their MPF accounts and MPF portfolio.

  • iControl


    iControl shows the level of engagement and proactivity members demonstrate when managing their MPF accounts.